1.  Limited Warranty Coverage:

Chariot Jewelry provides a limited warranty for a specified duration from the date of purchase. This warranty covers manufacturing defects and craftsmanship issues that may arise during normal wear. The warranty does not cover damage resulting from accidents, misuse, improper care, alterations, or natural wear and tear.

2. Warranty Duration:

Thời hạn bảo hành có giới hạn của chúng tôi thay đổi tùy thuộc vào loại trang sức và chất liệu. Vui lòng tham khảo thời hạn bảo hành cụ thể được nêu dưới đây:
Trang sức bạc Sterling: 1 năm kể từ ngày mua.

3. Warranty Services:

In the event that your Chariot Jewelry experiences a covered manufacturing defect or craftsmanship issue within the warranty period, we will repair or replace the item at our discretion. If the original piece is no longer available, we may offer a similar item of equal value.

4. Exclusions:

The following scenarios are not covered by our warranty:

• Damage resulting from accidents, impacts, or misuse.
• Alterations or repairs made by unauthorized parties.
• Damage caused by exposure to extreme temperatures, chemicals or corrosive substances.
• Normal wear and tear, including scratches and tarnishing.

5. Making a Warranty Claim:

To initiate a warranty claim, please follow these steps:

• Contact our customer care team at lavajew.official@gmail.com within the warranty period.
• Provide proof of purchase, a detailed description of the issue, and clear photographs of the affected item.
• Our customer care team will review your claim and provide instructions on the next steps.

6. Shipping and Handling:

If a warranty claim is approved, Chariot Jewelry will cover the cost of shipping and handling for the repaired or replacement item to be sent to you. You are responsible for safely packaging and shipping the item to us for assessment.

7. Disclaimer:

Our warranty policy is subject to change without notice. Chariot Jewelry reserves the right to determine the validity of warranty claims and the appropriate course of action, which may include repair, replacement or denial of a claim.

8. Contact Us:

If you have any questions about our warranty policy or need assistance with a warranty claim, please reach out to our customer care team at lavajew.official@gmail.com. Chariot Jewelry is committed to ensuring your satisfaction and the longevity of your cherished pieces. Thank you for choosing Chariot Jewelry as a part of your jewelry collection.